Rob bought a laptop and the battery couldn’t hold up a charge after five months. The retailer and manufacturer won’t process a refund even though it is still covered under the warranty.

Christina decided to cancel her cable T.V. service only to be told she had to pay very high “disconnection and termination” fees. These hidden charges are often added after the contract was signed and are meant to prevent consumers from canceling a service.

Charles is in the process of selling his home. He contacted the home security provider and was told he has to pay thousands of dollars left on the balance of a multi-year contract. The sales representative who sold him the service had told him the security service would be payable on a month-to-month basis.

Marta rented a car and returned it in perfect condition. Yet, the car rental company is claiming she did extensive damage to the car.

Lee hired a moving company to move his furniture. The moving company promised to deliver the furniture by a certain date but instead ended up delaying the delivery two weeks. Also, several items were damaged along the way.